KoalaQA - Open source AI after-sales service system to help companies quickly build Q&A platforms

What is KoalaQA

KoalaQA is an open source intelligent after-sales service system developed by the Chaitin team. Based on the AI model, it provides AI customer service, AI search and knowledge base management functions to help enterprises quickly build an intelligent Q&A platform. The system supports 24/7 real-time response, can automatically handle about 90% common questions, and continuously optimize the answer through intelligent learning. With multi-board management, flexible permission settings and multiple authentication methods, and support for mobile access, KoalaQA is suitable for internal and external Q&A platforms, developer communities, user service communities and other scenarios.KoalaQA adopts the AGPL-3.0 open-source protocol, which allows users to use and customize it freely, and at the same time comply with open-source requirements. KoalaQA is easy to deploy and can be quickly installed via Docker, and provides rich documentation and community support, helping enterprises realize efficient and low-cost after-sales service.

Features of KoalaQA

• AI Intelligent Customer ServiceThe company provides 24/7 real-time response, understands user's intention and answers questions naturally, automatically handles about 90% common questions, and intelligently transfers complex questions to human customer service, which significantly improves service efficiency and customer satisfaction.
• Knowledge Base Intelligence Evolution: Automatically generates Q&A pairs and optimizes responses, intelligently insights knowledge gaps and supplements content, enables continuous evolution of the knowledge base, and ensures the accuracy and timeliness of responses.
• Multiple boards and permissions management: Support multi-board settings to meet different team and business needs; provide flexible rights management to ensure information security and efficient collaboration.
• Multiple authentication methodsIt integrates multiple mainstream authentication methods, such as enterprise WeChat code scanning, WeChat code scanning and OIDC, to meet the login requirements of different scenarios.
• Mobile friendly: Supports seamless web and mobile access for anytime, anywhere use.
• Open source and flexible customization: Using AGPL-3.0 open source protocol, users can freely use, modify and distribute the code to meet their individual needs.
• Rapid deployment and ease of useDocker: Docker-based one-click deployment for quick and easy installation; detailed documentation and community support for quick start-up and use.

Core Benefits of KoalaQA

• Significant cost reductions and efficiency gains: Automatically handle about 90% common questions through AI, reducing the burden of manual customer service and significantly reducing operational costs, while improving service efficiency and customer satisfaction.
• Intelligent Knowledge Management: The knowledge base evolves automatically, enabling the automatic generation and optimization of Q&A pairs, intelligently replenishing knowledge gaps and ensuring the accuracy and professionalism of answers.
• Flexible deployment: Support Docker one-click deployment, compatible with a variety of operating systems, the deployment process is simple and fast, and can be quickly used online.
• Powerful Adaptability: Integrate a variety of mainstream authentication methods, support enterprise WeChat, Flybook, Nail and other platforms, seamlessly connecting to the existing workflow.
• Multi-Terminal Support: Provides a web and mobile friendly interface to ensure a consistent user experience across devices.
• Open Source Customizable: Using AGPL-3.0 open source protocol, the code is completely open, users can customize and secondary development according to their own needs.
• Continuous optimization of learning: The system learns automatically on a regular basis to optimize the quality of answers and ensure the currency and accuracy of the knowledge base content.
• Rich Management FunctionsProvide multi-board management, flexible permission settings and user management functions to meet the complex and diverse management needs of enterprises.

What is the official website for KoalaQA

• GitHub repository:: https://github.com/chaitin/KoalaQA
• Product Documentation:: https://koalaqa.docs.baizhi.cloud/welcome

Who KoalaQA is for

• Enterprise Customer Service Team: Help reduce repetitive problem handling, improve response time and customer satisfaction, and realize efficient and cost-effective after-sales service.
• Community Operations Team: Apply to developer communities, user service communities, etc., to enhance community activity and user stickiness through intelligent Q&A and knowledge management.
• Product Team: Automatically analyze user issues, identify product pain points, generate requirement reports, and help product optimization and iteration.
• Technical Support Team: Respond quickly to technical problems, provide accurate solutions, reduce manual intervention, and improve technical support efficiency.
• small or medium size enterprise (SME): Through the open source and free features, quickly build an intelligent customer service system to reduce operating costs and improve service quality.
• major industry: Meet complex business needs, support multiple boards and flexible rights management, adapt to a variety of authentication methods, and can be seamlessly connected with existing systems.