TheySaid: AI Conversational Questionnaire Tool

General Introduction

TheySaid is an online platform that utilizes AI technology to improve traditional research methods. It helps organizations and teams quickly gather real feedback from customers, employees or users through conversational AI questionnaires. The core feature of the site is that it turns boring forms into an interactive chat experience where users can answer questions as if they were talking to a real person.TheySaid's AI also automatically generates follow-up questions based on the answers to tap into deeper opinions. This approach not only improves response rates, but also provides clear and actionable insights for marketing, product design, sales, and other teams. The platform supports integrations with common tools such as Salesforce, HubSpot, and more, making it suitable for a variety of industries. Currently, TheySaid offers a free starter program that requires no credit card to get started.

Function List

• AI Surveys (AI questionnaires): Create questionnaires containing scored, multiple choice or open-ended questions, and the AI will automatically follow up with richer feedback based on the responses.
• AI Interviews: Automate in-depth user interviews by dynamically adjusting questions to mine detailed opinions.
• AI Forms: Turning traditional forms into interactive conversations, users can share ideas more naturally.
• AI User Tests: Gather feedback on product usability, design, and experience, and follow up with AI to get more details.
• AI Polls: After a single question, the AI asks the user why they chose it and summarizes the feedback in real time.
• AI Pulses: Regularly checking in with customers or employees to see how they are feeling and identifying problems or opportunities in a timely manner.
• Feedback integration: Centralize all feedback into one platform for the team to easily view and analyze.
• tool integration: Supports seamless connectivity with workflow tools like Salesforce, Slack, HubSpot, and more.

Using Help

How to get started

TheySaid does not require a complicated installation process, just visit the official website (https://www.theysaid.io/) through your browser to get started. Users can sign up directly by clicking the "Get Started Free" button on the homepage. The registration process is very simple, you just need to provide your email address and set up a password, and you don't need a credit card to use the free program. Once registration is complete, you will be guided to the dashboard, which is your starting point for creating and managing research.

Creating the first AI research

1. Access to the Dashboard: After logging in, you will see the menu bar on the left, click the "Create New" button.
2. Selecting the type of research: The system offers a variety of options, such as "AI Surveys", "AI Interviews" or "AI Polls". For example, select "AI Surveys" to start a questionnaire project.
3. input target: In the pop-up window, enter a short sentence that describes your research objective, such as "I want to know what customers think about a new product". Click "Generate" and the AI will automatically generate a set of questions based on this sentence.
4. Adjustment issuesThe AI-generated questions are displayed on the screen and you can use them directly or manually modify or add new questions. For example, if the original question is "Are you satisfied with the product?" You can change it to "What do you think are the benefits of the product?". .
5. Setting up distribution channelsClick "Distribute" to choose whether to share the questionnaire by email, embedded in a website or generate a link. If you choose "Email", you need to upload the contact list (CSV format is supported); if you choose "Embed", you can copy the code to your webpage.
6. launch a surveyAfter confirming the settings, click "Launch" to start the research.

Specifics of using AI Surveys

AI Surveys is one of the core features of TheySaid. Suppose you want to find out how satisfied your customers are with the features of your product, do the following:

• Create a questionnaire: After entering the goals as described above, the AI may generate questions such as "How would you rate the product?" (rating questions) and "What is your favorite feature?" (open-ended questions).
• AI automated follow-up questionsAfter the user answers, for example, if the rating is "3", the AI will automatically pop up a follow-up question: "Why did you give it only a 3? What can be improved?" This interaction makes the feedback more specific.
• View Live Feedback: On the "Responses" page of the dashboard, you can see each user's answers and what the AI is asking. The data is presented in the form of chat transcripts, which are easy to read.
• Export dataClick on the upper right corner of the "Export", choose CSV or PDF format, convenient for subsequent analysis.

Tapping Into Deeper Opinions with AI Interviews

AI Interviews are suitable for scenarios that require detailed feedback, such as product testing.

• Setting up interviews: Select "AI Interviews" and enter an objective such as "Find out what users think about the interface" The AI will generate open-ended questions such as "What do you think makes the interface work well? " The AI will generate open-ended questions such as "What do you think about the interface?".
• dynamic adjustmentAfter the user answers, for example, "The color is too dark", the AI will then ask: "Which color do you think is more suitable?". The AI will then ask: "Which color do you think is more suitable?". This cascading approach uncovers hidden needs.
• analysis: After the interview is over, go to the "Insights" page and the AI will automatically summarize the topic, such as "30% users mentioned color issues". You can also see the full transcript of the conversation.

How to Vote Quickly with AI Polls

AI Polls are good for quick opinion gathering, such as asking "Would you recommend our services?" .

• Create a Poll: Select "AI Polls", enter the question and start it.
• AI pursues the cause: After the user selects "Yes" or "No," the AI asks "Why?" and records the answer.
• Real-time summaryOn the Results page, the AI generates a summary, such as "60% users are recommended for fast service".

Integrated workflow tools

TheySaid supports connectivity with commonly used tools to increase efficiency. Take HubSpot for example:

• Connect with HubSpot: Click on "Integrations" in the dashboard, select "HubSpot" and enter the API key (available in your HubSpot account settings).
• Synchronized data: Once setup is complete, user feedback is automatically synchronized to HubSpot's contact record, making it easy for the sales team to follow up.
• automatic operationFor example, when a customer mentions an issue, HubSpot can automatically create a task to remind the team to address it.

View AI insights and recommendations for action

• Go to Insights page: After each survey is completed, click on "Insights" and the AI will analyze the feedback and list key themes. For example, "20% users mentioned that the price is too high".
• Getting recommendations for action: In "Action Items", the AI suggests specific steps, such as "Consider launching a discount program". Future versions may also automate some tasks.
• manual adjustmentIf you do not agree with the AI suggestion, you can click "Edit" to change it manually.

tip

• Multi-language support: TheySaid's AI automatically recognizes more than 80 languages and allows users to answer in their native language.
• data security: The platform is SOC 2 Type II compliant and the data will not be used to train AI models.
• test effect: Try running a small research study with the free plan first to see the response rate and quality of feedback before deciding whether to upgrade to the paid version.

With these steps, you can easily get started with TheySaid, quickly collect and analyze feedback, and improve your team's decision-making efficiency.