Droxy: A Cross-Platform Intelligent Customer Service Solution for Lead Generation

General Introduction

Droxy is an intelligent customer service assistant based on artificial intelligence technology designed to help organizations enhance their customer interaction experience. With Droxy, businesses can achieve 24/7 messaging and call handling, ensuring that no customer interaction is missed.Droxy supports multiple languages, responds instantly to customer questions, and provides personalized service recommendations. Whether it's website customer service, phone customer service or messaging customer service, Droxy handles it all efficiently, helping organizations increase customer satisfaction and business conversion rates.

Function List

• AI Web Agent: Instant answers to customer questions, training based on website and company knowledge base.
• AI Telephone Agent: Handle customer calls 24/7 and provide intelligent answering.
• AI Message Broker: Autoresponders to customer messages and supports multi-platform communication.
• AI Comment Agent: Manage and respond to customer reviews to enhance brand image.
• Automated Lead Collection: Automatically collects information about potential customers to help convert sales.
• Seamless manual handover: Ensure service continuity by transferring customers to human customer service when needed.
• Smart Product Recommendations: Recommend appropriate products or services based on customer needs.
• Multi-language support: Supports instant communication in 95 languages with no additional settings.
• Real-time insights and analytics: Analyze customer interaction data to optimize service strategies.
• Integration of comprehensive knowledge: Automatically synchronize updates to the knowledge base from multiple data sources.

Using Help

Installation process

1. Register for an accountTo create an account, visit the Droxy AI website, click the "Free Trial" button, and fill out the registration information.
2. Configuring the Agent: After logging in, follow the prompts to enter corporate-related information and define the brand voice to ensure that the agent is consistent with the corporate image.
3. Deployment to channels: Select the communication channel to be deployed (e.g., website, phone, social media, etc.) and follow the guidelines to complete the configuration.
4. Monitoring and Analysis: Monitor customer interactions and adjust service strategies using real-time analytics tools provided by Droxy AI.

Usage Process

1. Setting up the Knowledge Base: Uploading business FAQs, product information and more into Droxy AI's knowledge base ensures that agents can provide accurate answers.
2. Defining Interaction Rules: Set up auto-response rules according to your organization's needs to ensure that your customers can get a timely response.
3. Testing and Optimization: Conduct multiple tests before going live to ensure agents can accurately understand and respond to customer questions. Continuously optimize interaction rules and knowledge base content based on test results.
4. go online: After completing testing, bring the Droxy AI agent officially online and start handling customer interactions.
5. continual improvement: Regularly review the interactive data analysis reports provided by Droxy AI to understand the changes in customer needs and continuously optimize service quality.

Droxy AI is so simple to use that even users without a technical background can easily get started. With detailed configuration and optimization, businesses can ensure that every customer interaction results in a positive experience, increasing customer satisfaction and loyalty.

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