Voicepanel: the research tool where AI automatically collects and analyzes customer feedback

General Introduction

Voicepanel is an AI-based customer research platform designed to help companies quickly and easily collect and analyze user feedback. Through simple operation, enterprises can utilize AI technology to conduct in-depth interviews with target users in the form of voice or video, and generate actionable insight reports in real time. Compared to traditional research methods, this platform dramatically shortens the time from question design to result analysis, while reducing the high cost of manual interviews.Voicepanel is suitable for a variety of scenarios, such as product testing, user experience optimization, and market trend research, and has already been favored by well-known brands, including Daily Harvest. It supports multi-language translation, screen-sharing feedback, and other features that allow users around the world to participate, helping organizations improve their products and services more efficiently.

Function List

• AI-driven interviews: Automatically engage in voice or video conversations with users to dig deeper into the details of the feedback.
• Real-time insight generation: A report that quickly organizes interviews into themes, sentiments, and recommendations.
• Multi-language support: Supports automatic translation in 29 languages, covering international users.
• Screen Sharing Feedback: Users can show how the product is being used and provide comments through screen sharing.
• Task Guidance Function: Guide users through specific tasks and record reactions and experiences.
• Flexible user recruitment: Existing customers can be intercepted or participants can be quickly recruited from target groups.
• Data Integration and Interaction: See individual feedback via Slack, or just "talk to the data" to get answers.
• Safety and security: SOC 2 Type II compliant, no user data is used to train the model.

Using Help

1. Registration and login

• Open the website and click on the "Sign Up" button in the upper right corner.
• Enter your email address, set a password, or use your Google account to quickly sign in.
• After successful registration, the system will jump to the dashboard page, which is where you manage all your research projects.

2. Creation of the first research project

• In the dashboard, click the "Create New Project" button.
• Enter a project name, such as "New Product Feedback Collection".
• Set goals, such as "learn what users think of new features" or "test product prototypes".
• Upload related materials (optional): support images, videos, audios or web links for users to refer to in their feedback. For example, you can upload a screenshot of the product interface.
• The system automatically generates an initial set of questions based on your goals, such as "Do you think this feature works well?" or "What are some suggestions for improvement?" or "What are some suggestions for improvement?" . You can use these questions directly or adjust them manually.

3. Configuration of participants

• Select Existing Customers: If you want to collect feedback from existing users, you can enter their contact information or intercept site visitors via a link.
• Recruitment of new usersVoicepanel's recruiting process is simple: click on "Recruit Participants", enter the characteristics of your target demographic (e.g., age, occupation, geography), and Voicepanel will quickly match eligible participants with partners such as Respondent. Recruitment fees vary by user type, from $4 per person for B2C users to $6 per person for B2B users.
• Set the number of participants: free accounts are limited to 25 people per month, paid accounts can be adjusted according to the package.

4. Launching AI interviews

• Click "Launch" and the AI will start a voice or video dialog with the participant.
• If screen sharing is enabled, the AI guides the user through the process by showing them what they are doing and asking, "Did you find this step difficult?" or "What's wrong here?" .
• For multi-lingual users, the system automatically translates questions and answers to ensure communication is seamless.

5. Viewing the results

• Real-time feedback: As the interviews take place, you can be notified of each piece of feedback in Slack or view the full transcript in the dashboard.
• Synthesis report: After the interview, Voicepanel generates a detailed report containing:
  • Thematic analysis: Extract the core topics mentioned by users, such as "complicated interface" or "slow speed".
  • emotional insight: Determine the user's emotional disposition (positive, negative, neutral).
  • Specific recommendations: Organize user improvements, such as "add a search function".
• interactive searchClick on "Chat with Your Data" and type in a question like "What do users care about most?" and AI will extract the answer directly from the data. AI will extract the answer directly from the data.

Detailed explanation of the operation of the main functions

• AI Interview Function
  Select "Voice Interview" or "Video Interview" in the program settings. Voice mode is good for quick feedback, while video mode captures more non-verbal cues such as facial expressions, and the AI will automatically follow up with questions based on the user's answers, for example, if the user says "this button doesn't work well", the AI will then ask "what exactly doesn't work well?". For example, if the user says "This button doesn't work well," the AI will then ask "What doesn't work well?
  workflow::
  1. Check "Enable Deep Probing" to activate deep probing.
  2. Test Interview: Click "Preview" to experience how AI talks to virtual users.
  3. Adjust the tone of the questions: for formal research, choose "professional" mode; for relaxed feedback, choose "friendly" mode.
• Screen Sharing Feedback
  Add "Screen Share Task" to the task settings and enter a command such as "Open the app and complete registration". The user will turn on screen sharing during the interview, and the AI will observe and ask questions in sync.
  workflow::
  1. Upload task material (e.g., application links).
  2. Set up key observation points, such as "Watch for click-through rates on the sign-up button."
  3. When viewing the results, click on the video clip to jump to the specific moment of the user's action.
• Multi-language support
  By selecting the target language in "Language Settings", the AI automatically translates the question into the user's native language and provides a comparison of the original and translated text in the result.
  workflow::
  1. Check "Auto Translate".
  2. Check translation quality: inaccurate translations can be manually corrected during preview.
  3. Export multilingual reports for easy analysis by multinational teams.

practical skill

• Optimizing problem design: Guide the user with specific questions, such as "How many steps does the login process take?" than "How do you feel about logging in?" is more likely to get useful feedback.
• Regular checking of data: Check for new feedback every day to avoid missing key comments.
• Sharing with the team: Export the report as a PDF or share the link directly with colleagues.

Voicepanel is simple and intuitive, so even people with no research experience can get started quickly. With AI's automated processing, you can focus on analyzing results instead of tedious interview scheduling. Just follow the steps above to easily gather rich and actionable user feedback.