Chikka: AI Voice Interviews for Quickly Gaining Deep User Insights

General Introduction

Chikka is an online platform that utilizes artificial intelligence technology for user interviews and insight gathering. Using Ava, an intelligent voice assistant, it helps users quickly design interview outlines, conduct large-scale personalized interviews, and automatically analyze the results to uncover hidden themes and recommendations. Whether you're an organization trying to understand customer needs or a researcher gathering user feedback, Chikka can dramatically increase efficiency. It supports multi-language interviews, enables natural conversations with hundreds of people at once, and provides real-time transcription and data synthesis services. The website is simple to use, so users can simply upload research objectives or use pre-set templates to get actionable insights quickly. chikka's goal is to break down the communication barriers between organizations and their customers, and make it easier and more efficient to get the real thoughts of users.

Function List

• AI Voice InterviewsAva, the intelligent voice assistant, personalizes conversations with multiple users at once to dig deeper into the "why".
• Automatic generation of interview outlines: Quickly generate professional interview outlines based on industry, research objectives and interviewee characteristics.
• Multi-language support: Support for multilingual interviews and coverage of the global user community.
• Real-time transcription and analysis: Automatically transcribes interviews, analyzes key themes and provides recommendations for action.
• Synthetic user profiles: Provide pre-trained AI synthetic personas for simulated interviews to optimize study design.
• Data interaction and collaboration: Support users to interact with analytics, ask in-depth questions or collaborate with teams.
• Rapid Deployment Links: Generate customized links to quickly invite hundreds of real participants to participate in interviews.

Using Help

Step 1: Registration and Login

1. Open your browser and enter the URL https://chikka.ai/ to go to the homepage of the official website.
2. Click the "Sign Up" or "Login" button in the upper right corner.
3. If you are a new user, you can choose to register using your email address, fill in the basic information (such as email address and password) and then complete the registration; you can also directly through Google or other social accounts to sign in with one click.
4. Once logged in, you'll be taken to your personal dashboard, which is the main screen where you manage all of your interview projects.

Step 2: Create an Interview Project

1. In the dashboard, click the "New Project" button to start a new interview project.
2. Enter the name of the project (e.g., "2025 User Needs Study") and the objective of the study (e.g., "Understanding User Expectations for a New Product").
3. The system will automatically generate an initial interview outline based on your input. If you already have your own outline, you can upload a document (in text or PDF format) by selecting "Upload Outline".
4. Adjustment of interview settings:
   • Language Selection: Select the target language (e.g. Chinese, English, Spanish, etc.) from the drop-down menu.
   • Interview style: Choose Ava's tone of voice (e.g. friendly, professional or relaxed).
   • Interview length and depth: Set the length of each interview (as short as 5 minutes and as long as 30 minutes) and the depth of the questions.
5. Click on "Generate Outline" to generate the final outline, check that the questions meet the requirements and save it.

Step 3: Mock interviews (optional)

1. In the "Mock Interview" option, select a pre-trained synthetic user profile (e.g., "25-year-old white-collar worker" or "40-year-old housewife").
2. Click on "Start Mock Interview" and Ava will start a dialog with the virtual user based on the outline.
3. At the end of the simulation, review the transcription results and preliminary analysis to optimize the questions or logic in the syllabus.

Step 4: Invite real participants

1. On the project page, click "Invite Participants" to generate a custom interview link.
2. Share the link with your target audience via email, social media or SMS.
3. The system supports inviting hundreds of participants at once, and Ava will automatically personalize the voice conversation with each participant without you having to do it manually.
4. You can check the progress of the interview in real time on the Progress page, including the number of participants and the length of the conversation.

Step 5: View and Analyze Results

1. Once the interview is complete, go to the "Results" page and all conversations will be automatically transcribed into text.
2. The system highlights key themes (e.g., "user pain points," "demand trends") and provides data visualization charts (e.g., word clouds, frequency statistics).
3. Click the "Ask More" button to ask the system questions (e.g. "What do users care about most?"). to get more in-depth analysis.
4. If you need to collaborate as a team, click on the "Share Results" link to generate a report and invite your colleagues to view or edit it together.

Operational example: exploring the needs of coffee shop customers

Suppose you run a coffee shop and want to understand what motivates customers to visit the store:

1. Create a project and enter the objective "Discover why customers come back more often".
2. The system generates outlines such as "How often do you come to the coffee shop?" "What is the main purpose of your visit?" .
3. Simulated interviews with a synthetic user, a 30 year old office worker, found that "relaxation" was a common motivation, and adjusted the question to add "What do you think of the environment of the coffee shop?". We adjusted the question by adding "What do you think about the environment of the coffee shop?".
4. Links were generated, 50 real customers were invited to participate, and Ava completed all the interviews in one day.
5. View result: Transcript display 60% Customer came in for "quiet atmosphere" and the system suggested "optimize in-store music and seat comfort".

tip

• Multilingual interviews: If your users are from different countries, don't forget to select the corresponding language in the settings and Ava will switch it automatically.
• deep-rooted: Use the "Ask More" function on the results page to enter specific questions (e.g., "What do users think about price") to get targeted insights.
• Data export: Click the "Export" button to download the transcribed text or analysis report as a PDF or Excel file.

With these steps, you can easily complete the entire process from study design to results analysis with Chikka, saving time and effort.