11X: The AI Digital Workforce for Automating the Sales Process

General Introduction

11X is a website that utilizes artificial intelligence technology to create a digital workforce. Its core products are AI assistants like Alice and Julian that help organizations automate their sales processes. Not only do these digital employees replace manual labor for repetitive tasks, but they also work 24/7 and support multilingual communication. The site's goal is simple: free sales teams from tedious tasks to focus on more valuable things, like building customer relationships. From the basic facts, 11X optimizes the sales efficiency of companies and reduces labor costs through technology. It currently serves sales, operations, and go-to-market teams, and is getting attention from startups and large enterprises alike.

Function List

• Alice: AI Sales Development Representative
  Find prospects 24/7, generate leads automatically, and schedule meetings.
• Julian: AI Telemarketing Representative
  Supports more than 30 languages, can handle telephone communication and talk directly with customers.
• multichannel interaction
  Reach out to customers via email, phone and social media to cover more touch points.
• Automatic learning and optimization
  Progressively improve efficiency and accuracy based on data from each interaction.
• CRM Integration
  Work seamlessly with existing customer management systems to synchronize data.
• high security
  Provides SOC-2 compliance and end-to-end encryption to protect user data.

Using Help

The use of 11X does not require a complicated installation process as it is a cloud-based platform. Users just need to register for an account and start experiencing its features. Below are the detailed operating instructions:

Register & Login

1. Open your browser and type https://www.11x.ai/The
2. Click the "Sign Up" button on the top right corner of the homepage.
3. Fill in your email, password and company information, and you will receive a verification email after submitting.
4. Click on the link in the email to activate your account, then log in with your registered email and password.

Setting Alice (AI Sales Development Representative)

1. Access to the control panel
   Once logged in, click on the "Alice" option on the left menu to enter the settings page.
2. Defining the target customer
   In Prospect Settings, enter your ideal client profile, such as industry, company size, or job title, and Alice will filter prospects based on this information.
3. Configuration Contacts
   Select Alice to contact customers using email, LinkedIn, or another channel. Enter your email account or authorized LinkedIn account and the system will connect automatically.
4. Initiate tasks
   Click "Start Campaign" and Alice starts searching for prospects and sending personalized messages. You can view real-time progress in the "Dashboard", such as how many emails have been sent or how many meetings have been scheduled.
5. View Results
   Alice will synchronize scheduled meetings directly to your calendar, and lead information will be updated to the CRM system.

Utilization of Julian (AI Telesales Representative)

1. Activate Julian
   Select "Julian" in the control panel and click "Enable Phone Agent".
2. Setting up languages and scripts
   Choose the language Julian uses (over 30 languages are supported) and enter a simple dialog script, such as an introductory sentence or an answer to a frequently asked question.
3. Enter phone number
   Provide a list of client numbers to be contacted, or have Julian pick from Alice's list of potential clients.
4. Start dialing
   Click "Start Calling", Julian will automatically dial the number and communicate with the customer. The call logs and results will be displayed on the "Call Logs" page.
5. Adjustment strategy
   Based on call feedback, modify scripts or target customer conditions to make Julian perform better.

Integrated CRM

1. Find "Integrations" in "Settings".
2. Select your CRM system (such as Salesforce or HubSpot) and enter the account information.
3. Click "Connect" and the system will automatically synchronize customer data and sales progress.
4. Every time Alice or Julian updates customer information, the CRM reflects it in real time.

Featured Function Operation

• multichannel interaction
  Tick multiple contact channels (email, phone, LinkedIn) in the Campaign Settings, and Alice and Julian will use all of these methods to interact with customers at the same time. You can set the frequency of contact per day, e.g. up to 3 times per day per person.
• auto-learning
  There is no need to make manual adjustments, the system will optimize the strategy based on customer response rates and interaction data. You can see the results on the "Analytics" page, such as how much the conversion rate has increased.
• Security check
  In the Security option, verify that data encryption is turned on. If desired, you can download the SOC-2 Compliance Report.

tip

• When using it for the first time, it's recommended to start with a small test, such as having Alice contact 10 prospects first to see how it works.
• If Julian's calls aren't working well, record a few samples of human conversation and upload them, and the system will mimic your tone of voice to improve it.
• Regularly check the Dashboard to ensure that tasks are running properly.

The 11X's user interface is simple and straightforward, so you can get started quickly even without a technical background. All functions are in a single control panel that can be set up in a few clicks. Its biggest advantage is that it is fully automated; the user simply enters the basic requirements and the AI takes care of the rest.

application scenario

1. Startups expanding their customer base
   A small startup team didn't have the budget to hire a salesperson, so Alice helped them automate contacting potential customers, generating 10 high-quality leads per day and saving on labor costs.
2. Optimizing Sales Processes for Large Enterprises
   Julian is used by a multinational company to handle multilingual telesales, covering European and Asian markets, where the team can focus on following up with high quality clients.
3. Event Promotion
   The marketing team used Alice to send out invitation emails and LinkedIn messages to promote the new product launch, attracting hundreds of registrations in a short period of time.

QA

1. 11X Do I need to install software?
   Not required. It is an online platform that is used directly from your browser, register and get started.
2. Can Alice and Julian work at the same time?
   Yes. You can have Alice generate the lead and then have Julian follow up with a phone call, and the two work together smoothly.
3. Is data security guaranteed?
   Yes. The site is SOC-2 compliant and all data is transmitted and stored encrypted.
4. What languages are supported?
   Julian supports more than 30 languages, including English, Spanish, Chinese, etc. The detailed list can be viewed on the Settings page.