Brainfish: Self-generated Help Documentation for Online Customer Service

General Introduction

Brainfish AI is an innovative AI-driven customer support platform that utilizes computer vision technology to continuously observe how users navigate the product and provide useful help when they need it.Brainfish's self-generating knowledge base feature automatically generates help documentation and delivers it instantly when users need it, just like having a documentation team working 24/7. All of this can be accomplished with just a few lines of code embedded in the product.Brainfish AI is designed to solve the problem of organizations spending a lot of time creating and maintaining help content, while ensuring that users can easily find answers.

Function List

• Environment AI Agent: Use computer vision to observe user navigation patterns and provide contextual help.
• Self-generated knowledge base: Automatically create and update help documentation based on user behavior and product changes.
• Intelligent Task Completion: Integrate with product APIs and third-party tools (e.g., Hubspot, Stripe) to accomplish complex tasks.
• Contextual Learning Analytics: Analyze user issues and interaction patterns to provide user experience insights.
• Multi-language support: Provides real-time translation capabilities and supports global customer service.

Using Help

Installation process

1. initial setup: Add Brainfish code snippets to your code base, embed it in your product or website.
2. AI Learning Phase: Once installed, Brainfish's Ambient AI Agent automatically learns and catalogs your product features.
3. connectivity integration: Set up integrations with existing tools (e.g. Hubspot, Stripe) to handle complex support scenarios and workflows.
4. Configuring the Knowledge Base: Let Brainfish observe how users interact with your product, automatically generating and updating help documentation.
5. Deployment Interface: Enable a search interface where users can ask questions and get instant, contextualized answers.
6. monitoring and analyzing: Use Brainfish's analytics dashboard to track user queries and interaction patterns to optimize documentation and product functionality.
7. Customized Security Settings: Set up security configurations, including role-based access control and data residency preferences.
8. Maintenance and optimization: Brainfish constantly learns and adapts to product changes and user behavior patterns, monitoring performance through analytics dashboards.

Main Functions

• Environment AI Agent: Brainfish automatically provides help as the user navigates through the product without the need for manual intervention.
• Self-generated knowledge base: Automatically creates and updates help documentation based on actual user behavior, ensuring that the documentation is always up-to-date.
• Intelligent Task Completion: Help users accomplish complex tasks through integration with product APIs and third-party tools.
• Contextual Learning Analytics: Analyze user issues and interaction patterns to provide detailed user experience insights.
• Multi-language support: Real-time translation function to support global customer service.